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It is my intention to file a wrongful termination claim & and a employee harassment claim to Hilton. To the best of my knowledge, Hilton was not involved in this decision to abruptly end my employment.
An employee may file a complaint by contacting the agency EEO officer or by email to OA-Equal Employment Opportunity.
AS A FRONT DESK AGENT IT’S MY UNDERSTANDING & RESPONSIBILITY TO PROVIDE EXCEPTIONAL GUEST SERVICE, ANTICIPATE A GUESTS NEED BEFORE THEY ASK, WATCH OVER ALL OUR GUESTS, HELP IN MAKING GREAT MEMORIES FOR OUR GUESTS, PERFORM ASSIGNED TASKS, COMMUNICATE TO MANAGEMENT ANY ISSUES, EVENTS OR CONCERNS FREE OF FEAR OF RETALIATION AND PROVOKED ANGST, SUPPORT MY FELLOW TEAMMATES AND BE MINDFUL OF POTENTIAL SITUATIONS THAT WOULD FAVORABLY | NEGATIVELY IMPACT OUR PROFITABILITY, PERFORMANCE, SECURITY OR GUEST SERVICE.
A summary of the call I received? CONTINUE SCROLLING
I was wrongfully harassed by a member of our management team then 12 hours later wrongfully let go, over the phone, without any warning. Also, banned from the property; reasons unknown.
What was the reason given by the GM for letting Ron go?
‘We are letting you go. We are moving in a different direction with the position and we no longer require your services “.
FOR THE RECORD
- I was never asked to discuss what ever the reasons were for this wrongful unforeseen decision / dismissal.
- I was not given an opportunity to speak on my own behalf about what ever this truly is about.
- I was never, or have ever been, issued any cautionary verbal / written warnings that I recall.
- Todd, one of the owners: I never met him or any others. I have only ever called him once + 1 call I made to our payroll person, thereafter I was transferred by her to his voice mail (referencing recent time and a half wage payments were made for a 2 hour Front Desk staff meeting (not a Holiday), I did not receive that staff meeting rate of pay, all other FD agents in attendance did. As a result of the way the overtime rate was calculated, they were scheduled their 40 hours and then 2 additional hours were added forcing their ‘OT’ ? Computer glitch?
The Direct Call: A year or so back about the ongoing cash shortages in the tills / missing giftcards at the FD which went on for at least a year+ and little to nothing was being done about it to stop it to my knowledge. Todd reacted quickly, contacted the GM (I asume) and said 1 cash till was to be removed completely.
My first shift back, after that call was made, I worked with my GM. GM was visibly ‘pissed off’ when they first saw me. Was very curt and nasty to me while being around him as if I had done something to him: short answers, tempered vocals. When I opened my till drawer to count my shifts till, the cash drawer was gone. I looked at a co-worker and said “the drawers missing”? GM rounded the corner from the back office and said aloud, as he locked onto me, with a look of rage and hatred in his eyes, ‘Yeah, I go the call! Great! Now we only get 1 till to use.” then walked away.
I was the only employee, to my knowledge, that brought these ongoing cash discrepancies forward. It was not any easy decision to make and I anticipated anger and retaliation of some type. It was also a decision I should have not been faced with.
I enjoy being a Hotel Front Desk Agent for our guests and care about them, the hotel, our profitability and my fellow team members.
For your consideration:
I’m an employee FD Agent with 4 years of rewarded service & dedication.
Great service reviews from guests in-house & online and fellow coworkers.
Very dependable & responsible.
A ‘Very Good Employee” for every yearly performance review given.
Yearly pay raises + a one time increase of $1 per hour based on a recommended request made by (GM) to Todd (OWNER)
An honest employee
Have never been issued a negative verbal/ written performance notice. I was awarded several positive ones during my employment there.
Missed 10? days of work in 4 years, since being hired, with my health issues?
One of the most dependable, reliable, professional, considerate, kind, helpful, experienced, committed employees this Hotel has been fortunate to have onboard over the past 4 years.
I’m an awarded, trustworthy, responsible, kind, admired, vetted professional and respected person with 35+ years of Retail Management experience, 6 years experience as a Merchandise Buyer / Planner for a 12 store music chain;Gallery Of Sound, 9 Year Owner/Publisher of a regional magazine, served a 2 year term as VP of The Wyoming Valley AIDS Council (local) and are a previous Hotel Night Manager for a Ramada Hotel with 107 guest rooms, a bar and lounge, 2 restaurants, 3 banquet rooms, a swimming pool and 12 meetings rooms and room service included; most shifts I was the only member of management on property responsible for all of it.
- Just 3 days away from starting my 5th year & my yearly review?
- I also own / operate my own business, successfully as a sole provider with no staff, since 2010.
*GM was recently changed; Head of Housekeeping to GM / May June 2024 I think). I wasn’t aware that position was opening / decided upon until the new GM was introduced.
* I was the last and only part-time person left after the recent payroll cuts / wast-full & avoidable payroll costs, everyone else is full time along with a floater PT floater (?).
A summary of the call I received on 11 01 2024 from my GM:
Hi Ron, it’s (GM)
Hi (GM), how are you? My voice was scratchy, dry mouth, just woke up.
I’m ok. GM said that ‘they had to let me go because they are moving in a different direction with the position. Also, you are no-longer permitted to be on property except to pick up your final pay stub. And please drop off any uniform pieces I might have.
I asked GM what “we are moving in a different direction with the position” meant. GM basically said the very same things again ‘we are moving in a different direction with the position. If you have any questions, please call Christine (area coordinator for the upcoming hotel remodel?).
OK then? (GM)
Ah, sure? (Ron)
Thank you, good bye. (GM)
I got really sick after all that (The unnecessary stress and anger had negative effects on my M.S.) for a while, then called Christine.
After contacting Christine, I basically got the same answer / information.
I asked her a second time, what the reason meant and got the same answer again “we are moving in a different direction with the position” .
I asked if she would advise me to call the owner (Todd) directly and speak with him about this?
She said ‘Todd doesn’t want a call from you”.
She also mentioned that I was welcome to apply for unemployment and that she would now be overseeing Robin’s position & training.